To ensure patients who receive care from the Practice are comfortable in entrusting their health information to the Practice. This policy provides information to patients as to how their personal information (which includes their health information) is collected and used within the Practice, and the circumstances in which we may disclose it to third parties.
RACGP Compliance indicators for the Australian Privacy Principles (APP): an addendum to the computer and information security standards (Second edition).
Background and rationale
The APP provide a privacy protection framework that supports the rights and obligations of collecting, holding, using, accessing and correcting personal information. The APP consist of 13 principle-based laws and apply equally to paper-based and digital environments. The APP complement the long-standing general practice obligation to manage personal information in a regulated, open and transparent manner.
This policy will guide Practice staff in meeting these legal obligations. It also details to patients how the Practice uses their personal information. The policy must be made available to patients upon request.
The Practice will:
- provide a copy of this policy upon request
- ensure staff comply with the APP and deal appropriately with inquiries or concerns
- take such steps as are reasonable in the circumstances to implement practices, procedures and systems to ensure compliance with the APP and deal with inquiries or complaints
- collect personal information for the primary purpose of managing a patient’s healthcare and for financial claims and payments.
The Practice’s staff will take reasonable steps to ensure patients understand:
- what information has been and is being collected
- why the information is being collected, and whether this is due to a legal requirement
- how the information will be used or disclosed
- why and when their consent is necessary
- the Practice’s procedures for access and correction of information, and responding to complaints of information breaches, including by providing this policy.
The Practice will only interpret and apply a patient’s consent for the primary purpose for which it was provided. The Practice staff must seek additional consent from the patient if the personal information collected may be used for any other purpose.
Managing patient health information
|Collection of information
The Practice will need to collect personal information as a provision of clinical services to a patient at the practice. Collected personal information will include patients’:
• names, addresses and contact details
• Medicare number (where available) (for identification and claiming purposes)
• healthcare identifiers
• medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors.
A patient’s personal information may be held at the Practice in various forms:
The Practice’s procedure for collecting personal information is set out below.
The Practice holds all personal information securely, whether in electronic format, in protected information systems or in hard copy format in a secured environment.
Use and disclosure of information
Personal information will only be used for the purpose of providing medical services and for claims and payments, unless otherwise consented to. Some disclosure may occur to third parties engaged by or
The Practice will not disclose personal information to any third party other than in the course of providing medical services, without full disclosure to the patient or the recipient, the reason for the information transfer and full consent from the patient. The Practice will not disclose personal information to anyone outside Australia without need and without patient consent.
Exceptions to disclose without patient consent are where the information is:
The Practice will not use any personal information in relation to direct marketing to a patient without that patient’s express consent. Patients may opt-out of direct marketing at any time by notifying the Practice in a letter or email.
The Practice evaluates all unsolicited information it receives to decide if it should be kept, acted on or destroyed.
Access, corrections and privacy concerns
The Practice acknowledges patients may request access to their medical records. Patients are encouraged to make this request in writing, stating any relevant time constraints, to enable the Practice to respond within a reasonable time.
- Write letter to their own doctor requesting a half hour appointment to view their records.
- Advise any relevant time constraints.
- The Doctor will review their request and arrange an appointment.
- The Receptionist will contact the patient to advise the appointment time.
The Practice will take reasonable steps to correct personal information where it is satisfied they are not accurate or up to date. From time to time, the Practice will ask patients to verify the personal information held by the Practice is correct and up to date. Patients may also request the Practice corrects or updates their information, and patients should make such requests in writing to the Practice Manager, or to their usual GP.
The Practice takes complaints and concerns about the privacy of patients’ personal information seriously. Patients should express any privacy concerns in writing. The Practice will then attempt to resolve it in accordance with its complaint resolution procedure. Any correspondence should be addressed to the Practice Manager via mail, telephone or email.
Attn: Practice Manager
61 Main St
Alstonville NSW 2477
P: (02) 6628 0505