Appointments and After Hours
Results (02) 66280950
8.30 am – 5.00pm Mon-Fri
9.00am – 11.00am Saturday
‘On call’ other hours
8.30am – 9.15am at the Annexe
5.00pm – 5.45pm at the Clinic
Illness and InjuryOur acute care service cares for any illness or injury requiring on-the-day care
Chronic Disease ManagementLong term conditions such as diabetes, heart disease, kidney disease and auto-immune disease
PaediatricsImmunisations, check ups, illness and behavioural issues in kids
Ante-natal and post-natal care for mothers and babies.
Travel MedicineImmunisation and travel advice
Skin CancerSkin checks and surgery
Sports medicineSports, muscle, joint and bone injuries
Mental HealthPsychological services (anxiety and depression)
Workplace InjuryWorkcover and work place injury
Making an appointment
For urgent or acute appointments, where you have an illness, injury or condition that needs to be seen today, ring 02 6628 0505 (24 hours)
To make a routine appointment, you can book online or call 02 6628 0505. Only a small number of appointments are held for online bookings, so if you can not find an appointment with the doctor of your choice at the time of your choice, please call!
61 Main St
Our Alstonville Clinic Team
Tony LembkeGPTony has been a partner GP at the Alstonville Clinic since 1993. He is chair of the North Coast Primary Network, was the RACGP GP of the Year in 2012, and was the Sydney University Donkey Kong Champion in 1983.Dr Jimmy ChiuGPDr Jimmy Chiu was born in Hong Kong, and moved to Australia to become a boarder at Toowoomba Grammar School when he was 13. He obtained his medical degree through the University of Qld and has been a GP at Alstonville Clinic since 1985. He has brought joy to many through his involvement with local Jazz band 'Acid Bleed', and his favourite colour is red. At the 'Pearly Gates', Jimmy says he will request to go round again one more time!Sr Janeen MorrisRN ManagerSr Janeen Morris is 'matron' at the Alstonville Clinic, where she has worked since 1997.Sr Wren CasementRNMs Helen Rankin JarviePractice ManagerHelen joined Alstonville Clinic in 2011, bringing with her a wealth of experience in administration and business management. She has a B.A (Psych) from UNSW, a Grad Dip in Business Management through SCU, and a keen interest in ergonomics and innovation, so is always looking for ways to improve our practice. When not at the Clinic, Helen is often found at the hockey turf - playing, coaching and umpiring.Dr Luke HoganGPLuke has been a partner at Alstonville Clinic since 2015. He also enjoys teaching junior doctors who are going through GP training. He grew up on the north coast and loves living back here again with his wife and tribe of five mischievous children. He is often spotted running with his double running pram and spends many a late night planting vegetables by head-torch. Two of the things on his bucket list include planting a rainforest on his 10 acres that can rival Dr Leslie's, and to finally complete his A.Mus in Piano which he has been saying he will complete since he was 17!
Your Medical Home
The Alstonville Clinic is accountable for the care of you and your family for all your health needs
All our patients with acute care needs can be seen by seen by one of our doctors each day.
Routine appointments can also be scheduled with any of our doctors at any time in the future. Patients with long term and more complex conditions are managed proactively through our ‘Annexe’ chronic conditions stream.
For exisiting patients of our clinic, our ‘on call’ doctor is available 24 hours for urgent phone advice or consultation.
Our clinic focuses on the health needs of our patients. We understand that people and their families benefit from support to improve their ability to manage their own health wherever possible. We adopt a shared decision making approach.
We have a Patient Advisory Group to inform us about areas where we can improve.
Our team includes general practitioners with a comprehensive set of skills, registered nurses, chronic condition managers, and allied health..
The clinic has served the Alstonville Community for more than fifty years, and many of our doctors have been here for more than twenty years.
We aim to ensure that all our patients can access the care team they need to best manage their health. The Clinic has strong partnerships with local specialists, physiotherapists, psychologists, exercise physiologist, podiatrists and other health providers.
Our doctors are Visiting Medical Officers at the Lismore Base Hospital and St Vincents Hospital.
For patients with more complex needs, our ‘care manager’ at the Annexe assists in coordinating their care.
Our clinic is committed to continuous quality improvement, and is nationally recognised as a leading practice.
Our Patient Safety program acknowledges that their is always capacity to improve our care, and we endeavour to make our systems as safe as possible.
All our doctors participate in Professional Development Programs and are Fellows or Members or Registrars of the Royal Australian College of General Practitioners.
Fees are calculated using a standard ‘gap’ above the medicare rebate. The charge will be more for more procedures and longer appointments, but the out of pocket gap will be the same. For patients who have registered their banking details with medicare, we can arrange for the medicare rebate to be automatically transferred back into your account, usually overnight.
Some consultations, including specific care planning appointments at the Annexe, and children aged 5 years and under, are charged directly to medicare, and incur no gap.
If you are unsure, or have difficulties in meeting your bill, you should ask the receptionist or the doctor.
StandardBill is medicare rebate + 'gap' payment
- The full amount for your consultation is payable on the day of service. The standard out of pocket gap for consultations at the Alstonville Clinic is $42. The charge for a service therefore will be the rebate provided by Medicare plus an additional $42. The charge for a standard consultation is $79, of which $37 is available as a rebate from Medicare.
- Discounts are available for Health Care Card holders and people on a Commonwealth pension.
Children 5 years and underChildren are 'bulk billed'
- Children aged 5 and under have no gap payment for all appointments in normal surgery hours.
- The full amount of the consultation will be directly billed from Medicare and no payment will be required on the day.
After hours consultations for children have the usual after hours gap fee.
After HoursFor exisiting patients only
- For existing patients of the clinic, a ‘doctor-on-call’ is available for urgent advice and consultation after normal surgery hours.
- After hours consultations are charged at the Medicare rebate plus an additional $80 gap, so patients will be $80 out of pocket. The Medicare rebate for an after hours consultation before 11pm is $120, so the total charge is $200.
- An invoice for the total amount will be sent during normal business hours after the consultation, There is no need to pay on the day, and the rebate portion of the fee can be claimed back from Medicare before paying us.