Appointments and After Hours
Results (02) 6628 0950
(02) 6628 5627
8.30 am – 5.00pm Mon-Fri
9.00am – 11.00am Saturday
‘On call’ other hours
8.30am – 9.15am at the Annexe
5.00pm – 5.45pm at the Clinic
Illness and Injury
Our acute care service caters for any illness or injury requiring on-the-day care
Chronic Disease Management
Long term conditions such as diabetes, heart disease, kidney disease and auto-immune disease
Immunisations, check ups, illness and behavioural issues in kids
Ante-natal and post-natal care for mothers and babies.
Immunisation and travel advice
Skin checks and surgery
Sports, muscle, joint and bone injuries
Psychological services (anxiety and depression)
Workcover and work place injury
Urgent Care and After Hours Care
One of our doctors is always ‘on-call’ and available to patients of the clinic 24 hours a day for urgent medical attention or advice.
If you call the clinic outside of normal hours, a recorded message will contain the after hours number of the on-call doctor. Sometimes it can be helpful just to get advice from someone you know. If you or your family member need to be seen, the doctor may open up the clinic and consult with you there, or visit you at home.
In medical emergencies the ambulance should be called on 000 immediately, before also calling the on-call doctor.
If for some reason the on-call doctor cannot be reached and urgent care is required, the nearest accident and emergency centre is at Lismore Base Hospital or Ballina District Hospital.
The charge for after hours visit is available below.
Making an appointment
For urgent or acute appointments, where you have an illness, injury or condition that needs to be seen today, ring 02 6628 0505 (24 hours)
To make a routine appointment, you can book online or call 02 6628 0505. Only a small number of appointments are held for online bookings, so if you can not find an appointment with the doctor of your choice at the time of your choice, please call!
61 Main St
Our Alstonville Clinic Team
Tony has been a partner GP at the Alstonville Clinic since 1993. He is chair of the North Coast Primary Network, was the RACGP GP of the Year in 2012, and was the Sydney University Donkey Kong Champion in 1983.Dr Jimmy Chiu was born in Hong Kong, and moved to Australia to become a boarder at Toowoomba Grammar School when he was 13. He obtained his medical degree through the University of Qld and has been a GP at Alstonville Clinic since 1985. He has brought joy to many through his involvement with local Jazz band 'Acid Bleed', and his favourite colour is red. At the 'Pearly Gates', Jimmy says he will request to go round again one more time!Luke has been a partner at Alstonville Clinic since 2015. He also enjoys teaching junior doctors who are going through GP training. He grew up on the north coast and loves living back here again with his wife and tribe of five mischievous children. He is often spotted running with his double running pram and spends many a late night planting vegetables by head-torch. Two of the things on his bucket list include planting a rainforest on his 10 acres that can rival Dr Leslie's, and to finally complete his A.Mus in Piano which he has been saying he will complete since he was 17!Dr Vicki Liu has enjoyed life in the Northern Rivers since 2009, after completing her B. Medical Science (Honours) at Sydney University and then a Graduate Medical degree (MBBS) at University of QLD. She completed her Diploma of Obstetrics and Gynaecology at Lismore Base Hospital and has been part of the team at Alstonville Clinic since 2001. She enjoys all aspects of General Practice and is certified to insert the Implanon and Mirena. In her 'spare' time she usually ends up chasing her escapee cows around the locality, and juggles work with looking after three kids, with the occasional spot of hockey, hiking, and playing musical instruments.I have worked at the Alstonville Clinic since 1986. Alstonville has been a fabulous place for Pat and I to bring up our children. I have had the privilege to work with many wonderful people during this time providing care in a very supportive team based environment. The patients make the job however. I have a number of fourth generation patients whose great grandparents I looked after and this reflects the comprehensive care our team provides and the trust put in us by the Alstonville community. Outside of work Pat and I keep fit walking, cycling, gym-ing and extending our rainforest.Alison has cared for the community of Alstonville for more than 20 years. When not here, you will probably find her at the Ballina Hockey Club, where she is a life member and 'the pride of hockey'. She gets to play sport with her three daughters!Josh came to Alstonville Clinic in 2014 as a GP Registrar and has been with the Clinic ever since passing his Fellowship examination (with flying colours). When not at the clinic, you'll have trouble keeping up with Josh, on his bike or chasing his young son Silas.Mike relocated to the area to join Alstonville Clinic at the beginning of 2016. The sea change has agreed with him and when not at work, Mike is often found enjoying all that the beautiful northern NSW region has to offer with his young family.Eliza trained as a registrar at the Alstonville Clinic and we are proud that she has gained all her qualifications as a Fellow of the Royal Australian College of General Practice with flying colours. She can now spend more time with her mischievous son Noah
Janeen leads the nursing team in the clinic. She has worked here since 1997. Find her bush walking with her family when she's not running the show.Wren brings her inuring experience to us from the UK via Lightening Ridge. Need an opal? or some macadamias?Lyn is a north coast local, and is a senior member of our nursing team. Find her kayaking, or more likely spoiling her grandchildren.Donna is Care Manager at the Annexe, and a qualified diabetic educator. Donna supports our local community with diabetes management and team care planning, through support with lifestyle management and care coordination. Through her personal experience with autism and additional health needs within her own family, Donna has an excellent understanding of the care planning process.Joni brings extensive experience in community nursing to the Alstonville Clinic team. As well as a fantastic laugh!
Helen joined Alstonville Clinic in 2011, bringing with her a wealth of experience in administration and business management. She has a B.A (Psych) from UNSW, a Grad Dip in Business Management through SCU, and a keen interest in ergonomics and innovation, so is always looking for ways to improve our practice. When not at the Clinic, Helen is often found at the hockey turf - playing, coaching and umpiring.Regan looks after our care plan patients at the Annexe and is sometimes spotted helping on reception at the main clinic. She is a born and bred local and takes an active interest in the local community. She loves spending time with her family, horse riding and for a bit of adventure, goes for Monster Truck rides at the Alstonville Show.
Donna is Care Manager at the Annexe, and a qualified diabetic educator. Donna supports our local community with diabetes management and team care planning, through support with lifestyle management and care coordination. Through her personal experience with autism and additional health needs within her own family, Donna has an excellent understanding of the care planning process.
Your Medical Home
The Alstonville Clinic is accountable for the care of you and your family for all your health needs
All our patients with acute care needs can be seen by seen by one of our doctors each day.
Routine appointments can also be scheduled with any of our doctors at any time in the future. Patients with long term and more complex conditions are managed proactively through our ‘Annexe’ chronic conditions stream.
For exisiting patients of our clinic, our ‘on call’ doctor is available 24 hours for urgent phone advice or consultation.
Our clinic focuses on the health needs of our patients. We understand that people and their families benefit from support to improve their ability to manage their own health wherever possible. We adopt a shared decision making approach.
We have a Patient Advisory Group to inform us about areas where we can improve.
Our team includes general practitioners with a comprehensive set of skills, registered nurses, chronic condition managers, and allied health..
The clinic has served the Alstonville Community for more than fifty years, and many of our doctors have been here for more than twenty years.
We aim to ensure that all our patients can access the care team they need to best manage their health. The Clinic has strong partnerships with local specialists, physiotherapists, psychologists, exercise physiologist, podiatrists and other health providers.
Our doctors are Visiting Medical Officers at the Lismore Base Hospital and St Vincents Hospital.
For patients with more complex needs, our ‘care manager’ at the Annexe assists in coordinating their care.
Our clinic is committed to continuous quality improvement, and is nationally recognised as a leading practice.
Our Patient Safety program acknowledges that their is always capacity to improve our care, and we endeavour to make our systems as safe as possible.
All our doctors participate in Professional Development Programs and are Fellows or Members or Registrars of the Royal Australian College of General Practitioners.
Fees are calculated using a standard ‘gap’ above the medicare rebate. The charge will be more for more procedures and longer appointments, but the out of pocket gap will be the same. For patients who have registered their banking details with medicare, we can arrange for the medicare rebate to be automatically transferred back into your account, usually overnight.
Some consultations, including specific care planning appointments at the Annexe, and children aged 5 years and under, are charged directly to medicare, and incur no gap.
If you are unsure, or have difficulties in meeting your bill, you should ask the receptionist or the doctor.
StandardBill is medicare rebate + 'gap' payment$42 gap
- The full amount for your consultation is payable on the day of service. The standard out of pocket gap for consultations at the Alstonville Clinic is $42. The charge for a service therefore will be the rebate provided by Medicare plus an additional $42. The charge for a standard consultation is $79, of which $37 is available as a rebate from Medicare.
- Discounts are available for Health Care Card holders and people on a Commonwealth pension.
- Additional services, such as biopsies, ECGs or spirometry, will be charged as ‘Medicare rebate only’, so there is no additional gap payment.
Some services, such as elective and cosmetic procedures or infusions, may attract an additional, non-rebatable fee. Please check with reception when booking your appointment.
Children 5 years and underChildren are 'bulk billed'$0
- Children aged 5 and under have no gap payment for all appointments in normal surgery hours.
- The full amount of the consultation will be directly billed from Medicare and no payment will be required on the day.
After hours consultations for children have the usual after hours gap fee.
After HoursFor exisiting patients only$80 gap
- For existing patients of the clinic, a ‘doctor-on-call’ is available for urgent advice and consultation after normal surgery hours.
- After hours consultations are charged at the Medicare rebate plus an additional maximum $80 gap, so patients will be at most $80 out of pocket.
- An invoice for the total amount will be sent during normal business hours after the consultation. There is no need to pay on the day, and the rebate portion of the fee can be claimed back from Medicare before paying your account.
General Practice Australia
The Alstonville Clinic has the highest level accreditation with General Practice Australia
The Alstonville Clinic participates in the North Coast Primary Health Network medical home program.
The Alstonville Clinic was a founding participant in the Australian Primary Care Collaboratives
Partner practice of The Australian Centre for the Medical Home